Cancelled your order on LoongBuy? Rest assured, your refund is being processed. The time it takes for the money to return to you depends on your original payment method. This step-by-step guide will help you check your refund status, contact customer support if needed, and ensure your money returns safely to your source account, be it your LoongBuy wallet or PayPal.
Step 1: Check Your Refund Status in Your Account
The first and easiest place to track your refund is your LoongBuy account.
- Log in
- Go to "My Orders""Order History".
- Find the cancelled order. Its status should clearly indicate "Cancelled""Refund Processing"
- Click on the order details. Look for a "Refund Status""Transaction Details"
- Refund Initiated
- Refund Approved
- Refund Sent to Payment Gateway
- Refund Completed
Note: Updates here may take 1-3 business days after cancellation.
Step 2: Understand Refund Timelines by Payment Method
Once LoongBuy processes the refund, your payment provider handles the final transfer. Here are typical timeframes:
| Payment Method | Typical Processing Time (After LoongBuy Approval) |
Where the Money Returns |
|---|---|---|
| LoongBuy Wallet / Account Balance | 24-48 hours | Your LoongBuy account balance for future purchases. |
| Credit/Debit Card | 5-15 business days | Original card used. The time depends on your bank's policies. |
| PayPal | 3-7 business days | Your PayPal balance linked to the transaction. |
Other E-wallets
| 3-10 business days |
The respective e-wallet account used. |
|
Important:estimated times. Public holidays and bank processing can cause delays.
Step 3: Contact LoongBuy Support (If Needed)
If your refund status hasn't updated for a long time or the expected timeframe has passed, contact support.
Having your order information ready will help the support team resolve your query quickly.
Tips for a Smooth Refund Experience
- Monitor Your Source Account:
- Save Confirmation:
- Be Patient but Proactive:
- Check Spam/Junk Folder:
- Save Confirmation: